How do customers access MAPPware?
MAPPware is available over the internet at www.mappware.com. Customers need a subscription to the MAPPware tool. Users are invited to participate on various customer planning teams. Users are sent an email with instructions and a password for accessing MAPPware.

How do I get my Team Manager and team members trained to use MAPPware?
MAPPware comes with a robust, online help facility. It includes detailed instructions for each step in the process, as well as a fully defined case study that provides an example of completing the MAPP process. LBL Strategies provides coaching support to one Team Manager for each MAPPware customer. Additional training or consulting services can be provided on a fee for service basis. For more information, send an email to info@lblstrategies.com.

How do I receive technical support for MAPPware?
For technical support, call 773-774-1087 or send an email to support@rosebudsoftware.com.

How secure is the data?
MAPPware data is hosted in a Microsoft SQL Server database at a reputable hosting site in the Chicago area. A copy of the database is created every night and is retained for 3 weeks. Data is password protected.

How does MAPPware (ASP) handle hardware / software problems?
Our technical staff will address hardware / software problems as soon as they are identified. If there is a serious problem, users will be notified promptly via email with an expected time for resolution. Software bugs are fixed as quickly as possible. Software upgrades, i.e. new functionality, new reports, are installed every few months. These upgrades are automatically available to MAPPware users without the need to upgrade your workstation.

Who owns the data?
The customer owns their data.

How can I get the data out if I choose to select a new ASP two years from now?
The customer can print reports of their data at any time. Customer data can also be extracted to flat files for porting to another database. This service is available through Rosebud Software Systems, Ltd. at support@rosrebudsoftware.com or at 773.774.1087.

Is there special software needed to execute reports?
Crystal Reports is used as the report writer. To view reports you have to install the "Crystal Report Viewer". To install Crystal Report Viewer, click on a report and a new window will appear guiding you in installing the viewer. Once the viewer is installed, you will not be prompted again. If you still have problems, please contact a consultant at support@rosrebudsoftware.com or at 773.774.1087.

Who controls the work plan?
The work plan is managed by your Team Manager.

Why are the data entered in MAPPware anonymous?
Data is anonymous to encourage an open discussion and to insure that the input from all the members of the planning team are equally considered.

If I choose not to renew my subscription, what happens to my data?
Customers who do not renew their subscription will lose access to the data at the renewal date. It is strongly recommended that customers save their reports before the subscription ends. Data is not actually purged from the database until a customer has been inactive for 12 months. During that time, customers can request a flat file extract of the data by contacting Rosebud Software Services, Ltd. at support@rosebudsoftware.com or at 773.774.1087.

Why am I not able to log into the system?
To log in the system you need a correct and valid ID and password. Passwords are case sensitive. Be sure that you are correctly typing your ID and password. If you still have problems logging in, please contact your Team Manager.

Is the Forum anonymous?
Yes, the Forum is anonymous.

The data I entered have disappeared?
Data are saved in the system only when the "save" or "save and close" buttons are pressed. Please, remember to click "save" or "save and close" before exiting any windows.

Why are some of the reports blank?
Reports might be blank for the following reasons:

In the "team input" reports what is the meaning of the number of responses? Is a higher number of responses better than a lower number?
This part of the report is meant to help the planning team assess the level of participation in the process. It also assists the Team Manager in determining when to turn off the task in the workplan.